Premier Support

Support Exactly When You Need It

The Cynetix Premier Support structure is ideal for companies that need the reassurance of guaranteed response times without the large annual fees normally associated with this type of contract. Our Premier support system is designed to be fully flexible and contracts are always tailored to an individual company's needs.

The Basic Premier Contract Includes:

  • Guaranteed response times for all types of support
  • Helpdesk based support
  • Telephone support
  • Remote support
  • New user additions
  • Discounted hourly rate for engineer presence on site
  • Bi-annual network review
  • Hardware, software and service advice
  • Discounted hourly rate for all consultancy work
  • Basic cloud services support
  • Basic disaster recovery
  • Flexible payment terms

Popular, Optional, Modules:

  • Onsite call outs
  • Web support
  • Website backups
  • Backup checks
  • Proactive monitoring
  • Video Conferencing support
  • Telephone system support
  • Security (surveillance) support
  • Cloud services
  • Full disaster recovery


The following pricing will provide an indication of the amount you would expect to pay for our support packages for 1 server and up to 5 PCs with always on internet access. Please remember that because no two contracts are identical the prices should be taken as an indication only. Please fill in the enquiry form and we will arrange a representative to contact you to discuss your requirements in more detail.

Features Basic Support
£140 /month
Standard Support
£194 /month
Pro Support
£249 /month
Unlimited Service Desk Support
0800-1730 (UK Time)
Unlimited Service Desk Support 24/7/364
Service Level Agreement (SLA)
Network Management & Support
Back-up administration
Patch & Upgrade Support
Asset Management
Email Support
Email Management
Unlimited Remote Management of PCs
Microsoft Exchange Server Management
3rd Party Software administration
ISP Management
Security Management
Onsite Hardware & Software Support
Scheduled Engineer onsite visits
Service Reporting Suite
Disaster Recovery Plan
Site Survey
Offsite Data Back-up Solution
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NOTE: Optional item charged at a reduced rate

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