This site uses cookies

Cynetix use cookies on our site to analyse our traffic.

As an advocate of privacy we have tried to keep our data collection and cookies to a minimum, but where we have used them they are for site functionality or in order to help us run the website and our business.

We don't run 3rd party adverts on our site, there are no video players recording your viewing habits, nor are there or any social media plug-ins tracking you from page to page and site to site. The only things we do are:

  • If you select yes or no, we store your response in a cookie
  • If you select "Yes" then we will allow Google Analytics to gather information

Why do we want to let Google gather information?

Google Analytics (the worlds most popular website analytics tool and probably running on every site you visit today), enables us to see which of our pages are most popular and how people find them. That way when we run an advertising campaign, or add new content to the site, we can see how popular it is.

All the information stored within the Google Analytics is anonmysed so we have no way of finding out anything personal about the people visiting our site.

Your Choice

If you wish to change your mind later on you can do so by selecting "My Privacy & Cookie Control" from the bottom of the website. You will also be able to see the time and date of your last decision, if it's recorded.

Please be aware that the only information stored about your choice is which option you chose and the date and time of that choice. This information is stored on your computer and is only visible to you.

Please read both of our policies for more information about the cookies we use and our commitment to your privacy.

Will you take part in our website analytics?
Yes
No thanks
I don't want any cookies, including the one that remembers my choice!

You need to reload...

You have just removed your consent for us to run website analytics, so we need to reload the page to stop this running.

Reload
Providing cost effective IT solutions for more than 20 years

Support Exactly When You Need It

The Cynetix Premier Support structure is ideal for companies that need the reassurance of guaranteed response times without the large annual fees normally associated with this type of contract. Our Premier support system is designed to be fully flexible and contracts are always tailored to an individual company's needs.

The basic Premier contract includes

  • Guaranteed response times for all types of support
  • Helpdesk based support
  • Telephone support
  • Remote support
  • New user additions
  • Discounted hourly rate for engineer presence on site
  • Bi-annual network review
  • Hardware, software and service advice
  • Discounted hourly rate for all consultancy work
  • Basic cloud services support
  • Basic disaster recovery
  • Flexible payment terms

Popular, optional, modules

  • Onsite call outs
  • Web support
  • Website backups
  • Backup checks
  • Proactive monitoring
  • Video Conferencing support
  • Telephone system support
  • Security (surveillance) support
  • Cloud services
  • Full disaster recovery

Pricing

The following pricing will provide an indication of the amount you would expect to pay for our support packages for 1 server and up 5 PCs with always on internet access. Please remember that because no two contracts are identical the prices should be taken as an indication only. Please fill in the web enquiry form and we will arrange a representative to contact you to discuss your requirements in more detail.

FeaturesBasic Support
£140 /month
Standard Support
£194 /month
Pro Support
£249 /month
Unlimited Service Desk Support
0800-1730 (UK Time)
Unlimited Service Desk Support 24/7/364xx
Service Level Agreement (SLA)*
Network Management & Support
Back-up administrationx
Patch & Upgrade Support
Asset Managementxx
Email Support
Email Managementx
Unlimited Remote Management of PCsx
Microsoft Exchange Server Managementxx
3rd Party Software administration*xx
ISP Managementxx
Security Managementx
Onsite Hardware & Software Support*
Scheduled onsite visits*xx
Service Reporting Suite*x
Disaster Recovery Planx
Site Surveyxx
Offsite Data Back-up Solution*
 Contact UsContact UsContact Us
NOTE: * These services can be provided at an additional cost