Premier Support

Support Exactly When You Need It

The Cynetix Premier Support structure is ideal for companies that need the reassurance of guaranteed response times without the large annual fees normally associated with this type of contract. Our Premier support system is designed to be fully flexible and contracts are always tailored to an individual company's needs.

Standard Support

Unlimited Service Desk Support 0800-1730 ¹
Network Management & Support
Back-up administration
Patch & Upgrade Support
Email Support and Management
Unlimited Remote Management of PCs
Security Management
Disaster Recovery Advice
Initial Site Survey
In-house Expert Support Team ²
New User & Hardware Setup
Reduced Hourly Rate ³
Password Resets
30-Day Rolling Contract
Server Support
Proactive Monitoring
Scheduled Network Review
Hardware, Software and Service Advice

¹ UK Time
/
² No outsourcing
/
³ For on site support/any additional work not covered by the support contract

Premium Support

Unlimited Service Desk Support 24/5
Service Level Agreement (SLA)
Asset Management
Microsoft Exchange Server Management
3rd Party Software administration
ISP Management
Onsite Hardware & Software Support
Scheduled Engineer onsite visits
Video conferencing support

Optional Extras

Cloud Backup
Security Software
Microsoft 365 Licenses
Server Only Support
Telephone Systems Support
Web Support
Website Backups
Cloud Services
Full Disaster Recovery
Security (Surveillance) Support
Weekend Support
Mobile Support
Cloud/365 security monitoring

Get in Touch

Don't like forms?

Call us on +44 (0)1246 384 888

Or email us enquiries@cynetix.co.uk

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