Providing cost effective IT solutions for more than 20 years

Support Exactly When You Need It

The Cynetix Premier Support structure is ideal for companies that need the reassurance of guaranteed response times without the large annual fees normally associated with this type of contract. Our Premier support system is designed to be fully flexible and contracts are always tailored to an individual company's needs.

The basic Premier contract includes

  • Guaranteed response times for all types of support
  • Helpdesk based support
  • Telephone support
  • Remote support
  • New user additions
  • Discounted hourly rate for engineer presence on site
  • Bi-annual network review
  • Hardware, software and service advice
  • Discounted hourly rate for all consultancy work
  • Basic cloud services support
  • Basic disaster recovery
  • Flexible payment terms

Popular, optional, modules

  • Onsite call outs
  • Web support
  • Website backups
  • Backup checks
  • Proactive monitoring
  • Video Conferencing support
  • Telephone system support
  • Security (surveillance) support
  • Cloud services
  • Full disaster recovery


The following pricing will provide an indication of the amount you would expect to pay for our support packages for 1 server and up 5 PCs with always on internet access. Please remember that because no two contracts are identical the prices should be taken as an indication only. Please fill in the web enquiry form and we will arrange a representative to contact you to discuss your requirements in more detail.

FeaturesBasic Support
£140 /month
Standard Support
£194 /month
Pro Support
£249 /month
Unlimited Service Desk Support
0800-1730 (UK Time)
Unlimited Service Desk Support 24/7/364xx
Service Level Agreement (SLA)*
Network Management & Support
Back-up administrationx
Patch & Upgrade Support
Asset Managementxx
Email Support
Email Managementx
Unlimited Remote Management of PCsx
Microsoft Exchange Server Managementxx
3rd Party Software administration*xx
ISP Managementxx
Security Managementx
Onsite Hardware & Software Support*
Scheduled onsite visits*xx
Service Reporting Suite*x
Disaster Recovery Planx
Site Surveyxx
Offsite Data Back-up Solution*
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NOTE: * These services can be provided at an additional cost