Cynetix Privacy Policy

Cynetix is a primarily an IT support company, we also develop software, build websites, supply IT hardware and other IT related services.

To correctly operate the Cynetix website we may collect and store the personal information you submit. Please read the following privacy policy carefully to understand how we use and protect any information you provide.

Upon submitting your personal information you consent to Cynetix Group Ltd. holding and using the information you have supplied which is essential for us to operate the site.

Please note that this policy is subject to change and by continuing to use this website you hereby agree to these changes. We would recommend that you check this privacy policy each time you visit this site to keep up to date with any changes that have been made.

This policy applies to all websites owned and operated by Cynetix Group Limited and any of its subsidiaries.

Information That We Collect From You:

We automatically receive and keep certain types of information whenever you interact with this website. This information is used to monitor website traffic and to assist with the navigation and user experience of the website.

The following information is typical of the type of information collected automatically:

  • The Uniform Resource Locator URL you have requested. So that we can direct you to the correct page.
  • Time and date you accessed the site.
  • Internet Protocol (IP) address. So that we can check for unauthorised access from unexpected locations.
  • Domain name from which you access the internet
  • The referring URL. So that we can check whether you arrived on the site by a normal link or search or through a marketing campaign.
  • Software (browser/operating system) used to access the page. So that we can improve our website experience to better reflect our customer's equipment.

To access some parts of the website you may be required to register and login. All of the information you use to register on the site is kept and stored with your consent.

1. Cookies

Please see the Cynetix Cookie Policy.

2. How We Use Your Information

We use the information we automatically collect to create demographic and statistical information to manage and improve the services on the website. If any of this information is disclosed to a 3rd party service it will be in aggregate form and would not identify individual users of the site.

Data Protection Legislation

When you use the Cynetix website, Cynetix Group Ltd. is acting as your data controller. As your data controller Cynetix has notified its activities to the Office of the Information Commissioner as required under the Data Protection Act 2018 (the "Act") and the General Data Protection Regulation (GDPR) and is listed in the Public Register of Data Controllers. Personal information will only be collected and/or processed by Cynetix Group Ltd. in accordance with the Act.

Disclosure of your information

Except as set out in this policy or as required by law, your personal data will not be provided to any third party without your prior written consent.

The information you provide to us will be held on our computers in the EU. It may be accessed by or given to third parties, some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information and may provide support services to Cynetix or on Cynetix's behalf.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

3. Third Party Websites and Services

Links to external websites

The Cynetix website(s) may contain links to other websites that are outside of our control and are hereby not covered by this privacy policy.

On some parts of the Cynetix site you may find social media buttons/links which will take you to sites such as Facebook, Twitter, LinkedIn, Google and so on. If you use these links the relevant party is likely to be collecting information about the domain you have come from, as well as device and location data, and may use that information. If you are already logged in to these services you should expect this data to be permanently associated (albeit most likely hidden to you) with your account, even if you do not actually click on the links themselves.

We recommend that you study the privacy policy of each website you visit, including those Cynetix links to.

Third Party Tools

Cynetix may, from to time, utilise third party tools to help us advertise our products and services etc.

These third party services may gather information on your interaction with them as well possibly obtaining information about your device and your location. If you have any doubts about the services you are interacting with we recommend that you terminate your access immediately.

The types of data collected by these 3rd parties and presented to Cynetix differs, it is often basic marketing information, for instance the number of people interacting with an advert or email. However the data they collect and use internally may be different, and more comprehensive, than that presented to Cynetix.

Cynetix is not responsible for how these third party systems work, the data they collect or how they will eventually use that data.

Contacting us

Should the information we hold about you be incorrect, you can change and update your personal information and you can have your information corrected by contacting us.

Where requested, we will provide you with a readable copy of the personal data which we keep about you, by contacting us at the address below. We will require proof of your identity before supplying you with this information to ensure confidentiality. In providing you with details of the information we hold about you we are entitled by law to charge a fee to meet our costs if the request is unfounded or excessive.

We allow you to challenge the data we hold about you and where appropriate you may have the data erased, rectified, amended or completed. For complaints or queries about the privacy policy or data protection queries generally please contact:

Data Protection Officer
Cynetix Group LTD.
2 High Wood Way,
Lakeside Park,
S43 4XN
United Kingdom

This email address is being protected from spambots. You need JavaScript enabled to view it.

This document was last updated – March 2019